FAQS

Where is my order?

To ensure product freshness all orders will be made to order and shipped within 1-3 working days. They will never be posted on Saturdays to avoid weekend delays. You should recieve your order the day after its been shipped or the following day at the very latest.

You will recieve a confirmation email as well as a dispatch notification to tell you your order has been posted.

Is the dough Vegan?

Our Cookie Dough is Vegan. To have a fully Vegan Cookie Dough Pouch, please select the Vegan options in 'Fillings' and 'Toppings' marked with (vg). We also provide non Vegan options too! (Our Brownies are not yet Vegan.)

Can I track my parcel?

All orders are sent out 1st class Signed For NOT tracked. This is to keep the postage cost down for you and give me peace of mind knowing you have received your order. You will recieve a reference number in your dispatch notification email which you can use to see if your order has been delivered but please note, this is not a tracking number.

Can I order more than one bag?

Yes of course! Postage cost will vary due to the weight of the package. Please see delivery/contact page on the website for more information. 


Can I send a Cookie Dough Pouch/Brownies as a gift to someone?

Of course - our cookie dough/brownies makes a great present to anyone! Make sure you put in their address when checking out. Ensure you put in your contact information (email/number etc) if it’s a surprise as you will be receiving email updates regarding your order. 


Do you cater for allergies?

Our Cookie Dough and Brownies are made in an environment where nuts, peanuts, soya, sesame and gluten are used. For this reason we cannot guarantee they are free from traces of these allergens.